Delete your account and data

What happens next

1. Complete the form with your Gastriva account email.
2. Confirm you understand deletion is permanent.
3. Our team reviews the request and emails you at that address to verify identity and complete the process.

Data we delete

After an approved request is processed, we delete or anonymize, among other things:

• Your Gastriva account (sign-in credentials, profile, preferences).
• Name, email, and other personal data linked to your user.
• Push notification tokens and active sessions.
• Personal data not subject to mandatory legal retention.

Data we may keep

Some data may be retained even after your account is deleted:

• Order, transaction, billing, and tax records required by law.
• Business information required for tax or contractual compliance.
• Security, audit, and compliance logs for legally required periods.

Retention periods

We review requests within a few business days. After account cancellation, we retain personal data for up to 30 days to allow an export if you request one; we then delete or anonymize it unless a longer legal retention period applies.

Copies in encrypted backups may persist for up to an additional 90 days before permanent purging.

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